Frequently Asked Questions

Everything you need to know about bringing DROOL into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. Larger furniture pieces require specialized handling and usually arrive within 2-3 weeks, depending on your location.

Do you offer white-glove delivery for larger items?

Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking link. For large freight shipments, the carrier will contact you directly to schedule a delivery window.

Are the materials used in your products sustainable?

At DROOL, we prioritize ethically sourced wood, organic textiles, and recycled metals. Detailed material information can be found on each individual product page.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.